Specialist BMC Remedy migration and Helix ITSM capability — container migration, stabilisation, custom modules, and integrations. International delivery.
If your organisation runs BMC Remedy or is moving toward BMC Helix ITSM, you need partners who understand AR System, workflow engines, integration adapters, and IT service management operations — not generic developers learning on the job.
Archanis can support Remedy and Helix programmes as a specialist capability within our broader application delivery practice — migration, stabilisation, custom modules, and integrations — often alongside wider legacy system modernisation work.
Customisations, integrations, batch jobs, and operational dependencies — documented before any structural change.
Observability, performance tuning, and regression tests so you know what “good” looks like pre-migration.
Parallel environments, controlled cutovers, and rollback plans — aligned with Cloud & DevOps practices.
Runbooks, training, and hyper-care so operations teams are confident on day one and day ninety.
Yes. We plan and execute container-based Remedy deployments with phased cutovers, regression testing, and hyper-care support — preserving workflows and integrations throughout migration.
We support on-premise Remedy, Helix ITSM, AR System customisations, Smart IT, and hybrid transition scenarios — including roadmap alignment and integration with surrounding systems.
Remedy carries deep platform-specific constraints — AR workflows, integration adapters, and licensing models. Our dedicated Remedy practice combines platform expertise with modern legacy modernisation delivery methods.
Book a free assessment — we’ll review your environment and recommend a phased path with clear milestones.