Container migration, stabilisation, custom modules, and integrations — delivered by a team with 25+ years on the Remedy platform.
If your organisation still runs on BMC Remedy or is moving toward BMC Helix ITSM, you need partners who understand AR System, workflow engines, integration adapters, and the operational reality of IT service management — not generic application developers learning on the job.
Archanis has worked with the Remedy platform for over 25 years. We help UK public and private sector clients migrate to container-based architectures, stabilise performance, extend workflows, and integrate Remedy with modern identity, monitoring, and cloud services — as part of broader legacy system modernisation programmes where needed.
Customisations, integrations, batch jobs, and operational dependencies — documented before any structural change.
Observability, performance tuning, and regression tests so you know what “good” looks like pre-migration.
Parallel environments, controlled cutovers, and rollback plans — aligned with Cloud & DevOps practices.
Runbooks, training, and hyper-care so operations teams are confident on day one and day ninety.
Yes. We plan and execute container-based Remedy deployments with phased cutovers, regression testing, and hyper-care support — preserving workflows and integrations throughout migration.
We support on-premise Remedy, Helix ITSM, AR System customisations, Smart IT, and hybrid transition scenarios — including roadmap alignment and integration with surrounding systems.
Remedy carries deep platform-specific constraints — AR workflows, integration adapters, and licensing models. Our dedicated Remedy practice combines platform expertise with modern legacy modernisation delivery methods.
Book a free assessment — we’ll review your environment and recommend a phased path with clear milestones.