Privacy Policy

Last updated: 17 August 2026

Who We Are

Archanis Ltd ("Archanis", "we", "us", or "our") is the data controller responsible for your personal data collected through this website. We are a company registered in England and Wales.

Archanis Ltd
Concorde Park, Concorde Road, Maidenhead, SL6 4BY, United Kingdom
Email: info@archanis.com

Scope

This Privacy Policy applies to personal data we collect when you visit archanis.com and related Archanis web pages (the "Website"), use our contact forms, or interact with our website chat assistant. It does not cover personal data processed under separate client contracts or service agreements, which are governed by those agreements.

Personal Data We Collect

Depending on how you use the Website, we may collect the following categories of personal data:

• Contact and enquiry data — name, email address, company name, message content, and any service or interest details you submit through our contact forms.
• Usage and analytics data — pages viewed, links clicked, scroll depth, session identifiers, referrer URL, browser type, device and screen information, language, and time zone.
• Technical data — IP address, approximate location derived from IP, and server log information collected for security and operational purposes.
• Chat interaction data — messages you send through our website chat assistant and related session information needed to provide responses.

We do not intentionally collect special category data (such as health, racial, or religious information) through the Website. Please do not submit such information via our forms or chat unless we specifically request it.

How We Collect Data

We collect personal data in the following ways:

• Directly from you — when you complete a contact form, send us an email, or use the website chat assistant.
• Automatically — through cookies, local storage, session storage, and analytics technologies when you browse the Website.
• From third-party analytics providers — such as Google Analytics, Meta (Facebook), and LinkedIn, when you visit pages that include their tracking tags.

How We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries and providing information about our services.
• Operating, maintaining, and improving the Website and user experience.
• Measuring website performance, traffic, and marketing effectiveness.
• Detecting and preventing fraud, abuse, and security incidents.
• Complying with legal obligations and enforcing our Terms of Use.

Legal Bases for Processing

Under UK data protection law, we rely on the following legal bases:

• Consent — for non-essential cookies and marketing analytics tags, where required.
• Legitimate interests — to operate and improve the Website, understand how visitors use our content, respond to business enquiries, and protect our systems. We balance these interests against your rights and freedoms.
• Contract — where processing is necessary to respond to your request or take steps before entering into a service agreement.
• Legal obligation — where we must retain or disclose data to comply with applicable law.

Cookies and Similar Technologies

The Website uses cookies and similar technologies (including local storage and session storage) to remember preferences, maintain sessions, and collect analytics data. These may include:

• Essential cookies — required for basic site functionality and security.
• Analytics cookies — used to understand how visitors interact with the Website. We use Google Analytics (with IP anonymisation enabled) and our own first-party analytics.
• Marketing cookies — used to measure advertising performance. We use Meta Pixel and the LinkedIn Insight Tag on some pages.

You can control cookies through your browser settings. Disabling cookies may affect certain Website features. Where required by law, we will obtain your consent before placing non-essential cookies.

Third-Party Service Providers

We share personal data with trusted third parties who process it on our behalf, including:

• Brevo — email delivery for contact form submissions.
• Google — website analytics (Google Analytics).
• Meta Platforms — advertising and conversion measurement (Meta Pixel).
• LinkedIn — advertising and conversion measurement (LinkedIn Insight Tag).
• Hosting and infrastructure providers — to operate and secure the Website.

These providers are permitted to use your data only as necessary to perform services for us and are required to protect it appropriately. Some providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including:

• Contact form enquiries — typically up to three years from the date of submission, unless a longer period is needed for ongoing business correspondence or legal purposes.
• Analytics data — retained according to the settings of each analytics provider and our internal retention policies, generally for up to 26 months.
• Server logs — retained for a limited period for security and troubleshooting, typically up to 90 days.

When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data in certain circumstances.
• Restriction — request that we limit how we use your data.
• Objection — object to processing based on legitimate interests, including direct marketing.
• Data portability — receive your data in a structured, commonly used format where applicable.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at info@archanis.com. We will respond within one month, as required by law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

Children

The Website is not directed at children under 16, and we do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

Contact

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at info@archanis.com.