Practical day-to-day digital operations for sole traders and SMEs — website upkeep, CRM, automations, IT, and admin — with transparent pricing and monthly retainers.
What we cover
- Website support, hosting oversight, and content updates
- CRM setup, lead routing, and workflow automation
- Microsoft 365, Google Workspace, and device support
- Inbox triage, scheduling, and admin workflows
How to start
- Free discovery call / systems review
- Fixed-price setup packages and bundles
- Monthly retainers from £125/month
Overview · Pricing · Book a free discovery call · Best for: growing SMEs without in-house IT or ops cover.
Custom application development for line-of-business applications — secure, scalable software built around your workflows, not generic templates.
Typical outcomes
- Faster operations through purpose-built tooling
- Improved visibility with dashboards and reporting
- Better customer and staff experience on any device
What we deliver
- Discovery, UX and technical design
- API-first back end and modern front end
- Security, testing and documentation
- Deployment, monitoring and support
Read the full service details · Best for: internal tools, portals, workflow systems, line-of-business apps, and customer-facing services.
Reduce risk and cost by modernising legacy apps while protecting business continuity.
Modernisation approaches
- Refactor and improve (incremental change)
- Re-architect to modular services
- Rebuild user experiences with a stable core
- Containerise to improve portability and delivery
What’s included
- Assessment: dependencies, risks, performance
- Migration plan with phased delivery
- Automated regression and performance testing
- Cutover support and hyper-care
Read the full service details · Best for: outdated platforms, fragile deployments, slow releases, and increasing security/compliance pressure.
Connect systems, automate manual processes, and deliver ERP CRM integration — removing manual steps and reducing errors.
Integration examples
- ERP/CRM and finance workflows
- Identity and access (SSO, provisioning)
- Data synchronisation between systems
- Event-driven integration and webhooks
Automation examples
- Approvals, notifications and escalations
- Document generation and routing
- Operational runbooks and self-healing
- Quality gates in delivery pipelines
Read the full service details · Best for: bottlenecks, duplicated data entry, slow handoffs, and inconsistent process execution.
Improve outcomes by fixing the process first — then implementing the right technology.
What we focus on
- Process mapping and pain-point analysis
- Policy, control and compliance alignment
- Cycle time, throughput and failure demand
- Measurement and operational dashboards
Deliverables
- Optimised target process and quick wins
- Automation opportunities and ROI
- Backlog of improvements with priorities
- Implementation roadmap and milestones
Read the full service details · Best for: high-volume operations, service delivery, customer onboarding, and multi-team handoffs.
Introduce AI where it adds real value — with guardrails, governance and clear metrics.
High-value use cases
- Knowledge assistants and search over internal docs
- Ticket triage, summarisation and routing
- Document extraction and classification
- Customer support acceleration
Best-practice approach
- Use-case selection and success criteria
- Data readiness and access controls
- Human-in-the-loop where needed
- Evaluation, monitoring and cost control
Read the full service details · Best for: teams overwhelmed by information volume, repetitive decisions, or long resolution times.
CI/CD implementation and infrastructure as code — improve reliability and release speed with modern delivery practices on client projects.
Capabilities
- CI/CD pipelines and automated quality checks
- Infrastructure as Code and environment parity
- Observability: logs, metrics and tracing
- Resilience and performance engineering
Outcomes
- Faster, safer releases with rollback options
- Reduced incidents and quicker recovery
- Predictable deployments and consistent environments
- Clear operational insight for decision-making
Read the full service details · Best for: unreliable releases, manual deployments, unclear production issues, and scaling demands.
Enterprise application support — monitoring, incident response, application performance tuning, and planned enhancements with SLA options.
Support options
- Incident response and root-cause analysis
- Performance tuning and reliability improvements
- Security patching and dependency upgrades
- Planned enhancements and feature delivery
How it works
- Onboarding and service runbook
- Prioritised backlog and transparent reporting
- Change control and release management
- Documentation and knowledge transfer
Read the full service details · Best for: business-critical systems that need dependable operations and ongoing evolution.