In line with BMC’s product support policy, full support for Remedy AR System Server version 20.02 is scheduled to conclude in February 2024 [1]. It is crucial to be aware that any versions subsequent to 20.02 are container-based rather than VM-based, necessitating a different approach to system management and support.

Understanding the challenges and complexities associated with such a transition, our company offers comprehensive migration services to help organizations like yours seamlessly move their Remedy environment to BMC Helix or their own AWS instance. Migrating to AWS not only ensures continued support and enhanced scalability but also provides the benefits of a secure, reliable, and cost-effective cloud infrastructure.

The transition to AWS offers not only sustained support and improved scalability but also encompasses the advantages of a secure, dependable, and cost-efficient cloud infrastructure.

Our team of specialists is well-versed in:

1. Evaluating your current Remedy environment and designing a customized migration plan. (Our resources typically possess over 20 years of experience in BMC Remedy)
2. For clients unsuitable for BMC Helix and seeking to operate their own private cloud instance of BMC Remedy in AWS, we can build your AWS instance (We have a well-established runbook for such cases)
   • Some on-premise applications may not be suitable for BMC Helix due to its lack of support for bespoke applications and complex customizations.
3. Executing a seamless transition with minimal disruption to operations, employing a proven methodology to BMC Helix or your private cloud instance. (We have extensive experience using BMC Helix Data Manager)
4. Furnishing ongoing support and optimization services post-migration. (If required)

We would appreciate the opportunity to explore how we can support your organization if it is affected. Please do not hesitate to reach out if we can be of any assistance throughout this process.

Reach out to us to discuss how Archanis can help you with your BMC Remedy cloud migration objectives.

Citations:
[1] https://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=108018